Terms of Service

Agreement to Terms

Welcome to RedFlame Digital. These Terms of Service ("Terms") govern your use of our website at redflamedigital.com and our digital marketing services. By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our website or services.

Legal Entity: These Terms constitute a legally binding agreement between you and TJG Web Design DBA RedFlame Digital ("RedFlame Digital," "we," "us," or "our"), a business located in Roanoke, Virginia.

Use of Our Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon our intellectual property rights or those of others
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Use automated systems (bots, scrapers) without our permission
• Impersonate any person or entity
• Collect user information without consent

Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorized access or security breaches.

Intellectual Property Rights

All content on this website—including text, graphics, logos, images, videos, software, and other materials—is owned by or licensed to RedFlame Digital and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, distribute, or reproduce our content without written permission
• Use our trademarks, logos, or brand elements without authorization
• Create derivative works based on our content
• Remove copyright or proprietary notices from our materials

Digital Marketing Services

Service Agreements

Our digital marketing services (SEO, PPC, web design, AI automation, etc.) are provided under separate written agreements. These Terms apply to our website; specific service terms are outlined in individual service agreements or statements of work.

No Guarantees

While we strive to deliver exceptional results, we do not guarantee specific outcomes such as search engine rankings, traffic levels, or conversion rates. Digital marketing results depend on numerous factors, many outside our control, including market conditions, competition, and search engine algorithm changes.

Client Responsibilities

When working with us, you agree to:

• Provide accurate and complete information
• Respond to requests for information in a timely manner
• Review and approve deliverables within agreed timeframes
• Make timely payments according to your service agreement
• Comply with all applicable laws and regulations

Payment and Billing

Payment terms are specified in individual service agreements. Generally:

• Fees are due according to the payment schedule in your service agreement
• Late payments may incur fees and service suspension
• All fees are in U.S. dollars unless otherwise specified
• You are responsible for all applicable taxes
• Refund policies are outlined in your service agreement

Disclaimers and Limitations

Website "As Is"

Our website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or harmful components.

No Professional Advice

Content on our website is for informational purposes only and does not constitute professional advice. You should consult with qualified professionals for specific advice related to your business.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Visiting third-party sites is at your own risk.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• RedFlame Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services
• Our total liability for any claim related to our website shall not exceed the amount you paid us in the twelve months prior to the claim
• We are not liable for damages caused by factors outside our reasonable control, including third-party actions, force majeure events, or changes to search engine algorithms

Indemnification

You agree to indemnify, defend, and hold harmless RedFlame Digital, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights.

Termination

We reserve the right to suspend or terminate your access to our website at any time, with or without notice, for violation of these Terms or other reasons we deem necessary. Upon termination, your right to use the website ceases immediately.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our website shall be resolved through:

• Informal Resolution: First, we'll attempt to resolve disputes informally through good-faith negotiation
• Binding Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration in Roanoke, Virginia
• Class Action Waiver: You agree to resolve disputes individually, not as part of a class action

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or a prominent website notice. Your continued use of our website after changes take effect constitutes acceptance of the revised Terms.

Severability and Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and RedFlame Digital regarding use of our website and supersede all prior agreements and understandings.