Privacy Policy
At RedFlame Digital, protecting your privacy isn't just a legal requirement—it's fundamental to building the trust that makes our partnerships successful.
This privacy policy explains how we collect, use, and protect your personal information when you use our website or engage our services.
Last Updated: August 18, 2025
Information We Collect
Personal Information
When you contact us through our website forms, we collect information such as your name, email address, phone number, company name, and any details you provide about your business or marketing needs.
Technical Information
We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, referring URLs, and pages visited.
Communication Records
We maintain records of our communications with you, including emails, phone calls, and meeting notes to provide better service and support.
How We Use Your Information
Service Delivery
We use your information to provide marketing services, communicate about your projects, send invoices, and deliver the results you've contracted us for.
Business Communications
We may contact you about our services, send newsletters, case studies, or other relevant marketing content. You can opt out of marketing communications at any time.
Website Improvement
We analyze website usage data to improve our site performance, user experience, and to better understand how visitors interact with our content.
Legal Compliance
We process your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Information Sharing
Service Providers
We work with trusted third-party service providers who help us deliver our services, such as email platforms, CRM systems, and analytics tools. These providers are contractually bound to protect your information.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
Legal Requirements
We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of RedFlame Digital, our clients, or others.
No Sale of Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies and Tracking
Essential Cookies
We use necessary cookies to make our website function properly, including session management and security features.
Analytics Cookies
We use analytics tools like Google Analytics to understand how visitors use our website. This helps us improve our content and user experience.
Marketing Cookies
We may use cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns across different platforms.
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Encryption
We use SSL encryption to protect data transmitted between your browser and our servers. Sensitive information is encrypted at rest using industry-standard methods.
Access Controls
Access to personal information is restricted to authorized personnel who need it to perform their job functions and are bound by confidentiality obligations.
Regular Audits
We regularly review and update our security practices to ensure they meet current industry standards and regulatory requirements.
Your Rights
Access and Portability
You have the right to request access to your personal information and receive a copy of the data we hold about you in a portable format.
Correction and Update
You can request that we correct or update any inaccurate or incomplete personal information we have about you.
Deletion
You may request that we delete your personal information, subject to certain legal and business requirements.
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Processing Objection
You have the right to object to certain types of processing of your personal information, particularly for marketing purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Client Information
Active client data is retained for the duration of our business relationship plus 7 years for tax and legal compliance purposes.
Website Visitors
Contact form submissions and analytics data are typically retained for 3 years unless you request earlier deletion.
Marketing Data
Marketing contact information is retained until you opt out or request deletion, with automatic cleanup of inactive contacts after 5 years.
Technical Data
Server logs and technical data are typically retained for 1 year for security and performance monitoring purposes.
Third-Party Services
We use carefully selected third-party services to deliver our marketing services effectively. These services have their own privacy policies that govern how they handle your information:
Analytics & Performance
- • Google Analytics
- • Google Tag Manager
- • Hotjar (heat mapping)
Communication & CRM
- • HubSpot CRM
- • Mailchimp (email marketing)
- • Calendly (scheduling)
Infrastructure
- • Vercel (hosting)
- • Cloudflare (security & CDN)
- • AWS (data storage)
Payment Processing
- • Stripe (payment processing)
- • QuickBooks (invoicing)
International Data Transfers
RedFlame Digital is based in the United States. If you are located outside the US, please be aware that your information may be transferred to, stored, and processed in the United States.
We take appropriate measures to ensure that your personal information receives an adequate level of protection in accordance with applicable privacy laws, including:
- • Using service providers that comply with international data protection standards
- • Implementing appropriate safeguards through contractual commitments
- • Ensuring compliance with GDPR, CCPA, and other applicable privacy regulations
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will notify you by:
- • Posting a prominent notice on our website
- • Sending an email to registered users
- • Updating the "Last Updated" date at the top of this policy
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
Privacy Questions?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Contact Information
General Contact
hello@redflame.digitalResponse Commitment
We take privacy inquiries seriously and are committed to responding promptly to your questions and requests.
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