Privacy Policy

Our Commitment to Your Privacy

At RedFlame Digital (TJG Web Design DBA RedFlame Digital), we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding that information. We're committed to being transparent about our practices and protecting your data.

Information We Collect

Information You Provide to Us

When you interact with our website or services, you may provide us with:

• Contact Information: Name, email address, phone number, company name
• Business Information: Information about your business, industry, services, budget, and marketing goals
• Communication Data: Messages you send us through contact forms, email, or phone
• Account Information: If you become a client, we collect billing information and other details necessary to provide our services

Information Collected Automatically

When you visit our website, we automatically collect:

• Usage Data: Pages visited, time spent on pages, links clicked, referring websites
• Device Information: Browser type, operating system, IP address, device identifiers
• Analytics Data: We use tools like Google Analytics to understand how visitors use our site
• Cookie Data: Information stored by cookies and similar technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Deliver and improve our digital marketing services
• Send you updates, newsletters, and marketing communications (with your consent)
• Analyze website performance and user behavior to improve our site
• Comply with legal obligations and protect our rights
• Prevent fraud and maintain security

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (email services, analytics providers, payment processors, CRM systems)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular security assessments. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, contact us at hello@redflamedigital.com

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and to object to processing of your personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.